Contact Us
Phone and Email Support
24 hours a day, 7 days a week
Open during all Holidays
Phone: (808) 956-8883
Toll Free: (neighbor isles) (800) 558-2669
Email: help@hawaii.edu
Live Chat Support 
Monday - Friday, 8:00am - 3:00pm (excluding Holidays)
Click here to chat with us.
Live Chat Support Winter 2024 Holiday Schedule
Live chat support will be closed on the following days:
- Christmas Eve, 12/24/24
- Christmas Day, 12/25/24
- New Year's Eve, 12/31/24
- New Year's Day, 1/1/25
Please contact the ITS Help Desk in voice or by email for support on these days.
Walk-In Support (Mānoa Campus)
Information Technology Center [ ]
Mon - Fri 8:00am - 4:30pm
Not available on Holidays
ITS Computer Lab (Hamilton Library) [ ]
See ITS Lab Hours
ITS Help Desk Service Window health and safety notice
In accordance with the university's COVID-19-aware approach to providing a safer, high-quality education for new and returning students, faculty and support staff, the ITS Help Desk Service Window will be operating with the following considerations:
- We encourage all users to contact the ITS Help Desk by phone, email, or chat for remote support prior to visiting our IT Center Service Window in-person.
- We encourage all users to wear face masks when visiting the IT Center in-person.
- For your safety and the safety of other visitors and ITS employees, individuals exhibiting symptoms of illness may be asked to contact the ITS Help Desk by phone, email, or chat for remote support.